Experience

In addition to extensive Public Sector work experience at the Federal, State, Regional, County, and Local levels, since 1989 it has been our privilege to work with some of the finest and most well-respected Private Sector entities in a range of industries and vertical markets.

 

 

The shorter the ruler, the longer the line.
Dr Benoit Mandelbrot

 

 

 
Technical Services
Provided 1989 To Present

 [(How)]

We love (really really) Technical Communication and have a passion for making the complex (and too often unfortunately complicated) easy to understand. We exist to help You and your Employees, Partners, Customers, and Stakeholders succeed together. The emphasis is always on cost effectiveness, and our top priority is to help you achieve a healthy ROI on your infrastructure investments.

Our services – the How that makes it possible for us to deliver the What – are built around four core skillsets and with these then driving service approaches:

  • Process Analysis
  • Briefings and Training
  • Project Management and
  • Documentation Including Radio Broadcast Quality Digital Audio and Digital Photography

And we "plug into" your organization; think of us as an extension of your own organization — there for you when you need an extra pair of hands to contribute a specific skill or enhance your own capabilities.

 

Drawing upon decades of experience, we have organized our services into two Practice Areas:

Corporate Support
MIS/IS/IT, Finance, Planning, Engineering, Corporate Compliance, Corporate Communications, Human Resources, Facilities Management, Safety Planning, Risk Management

Customer, Client, End User, and Stakeholder Communications

 

Corporate Support

  • Complex Process, SWOT, and Root Cause Analyses
  • Needs Analysis and End User Testing
  • Professional Development Programming
  • Executive Technology Briefings
  • Program Development
  • Project Management
  • Action Item and Deliverable Tracking and Reporting
  • Project Rollouts
  • End User Training
  • Complex Spreadsheet and Database Development
  • Website, Intranet, Extranet, and Virtual University Information Architecture
  • Website, Intranet, Extranet, and Virtual University Access Plans
  • Virtual University Design for Anytime/Anywhere Professional Development
  • Content Syndication
  • Presentation Design and Development
  • Technical Writing
  • Documentation
  • Digital Audio
  • Digital Photography
  • Research
  • And More

Customer, Client, End User, and
Stakeholder Communications

  • Strategic Partnership and Business Alliance Infrastructure
  • Lead Generation and Prospecting
  • Presentation Design and Development
  • Program Development and Rollout
  • Major Market Roadshows
  • Nationwide Sales and Support Team Automation Program Planning, Development, Rollout, Training, and Support
  • Sales and Marketing and Support Team Technical Support
  • Vertical Market Business Development
  • Channel Sales and Support Infrastructure
  • Virtual University for Anytime/Anywhere Partner, VAR, and Channel Sales and Support Training
  • Communications Infrastructure
  • Content Syndication
  • Territory Planning and Rotation Systems
  • Copywriting for Full Spectrum Marcom Collateral and Training/Support Documentation
  • Digital Documentation By Audio and Photography
  • And More

 

An Example

Our efforts on your behalf might take form as a Briefing Series designed to eliminate the questions, concerns – even fear – that your Employees, Partners, Prospective Customers, or Stakeholders may experience when they are first presented with a new situation, environment, technology, or program.

Another Scenario

Another example would be our work with you to document and if needed establish a stable, sustainable 360-degree Featureset and Operational Plan for your Technology (Website, Intranet, Extranet, Automation, BYOD, ...) Integration, Physical Plant Redevelopment, and other programs.

An Illustration

As an illustration, many organizations have invested significant resources in developing Intranets and Extranets. These online systems are wonderful tools for sharing information among cross-functional teams, workgroups, business partners, key customers, and stakeholders.

The Problem

Over time, however, managing the expansion of features, content, and user groups can become unwieldy – and sometimes much worse – and the Featureset Diagram – if an organization even has one – can end up resembling more of a silo'd patchwork quilt than a clearly defined flow of information.

The Solution

To correct this situation, we begin by focusing on your original goals for your Intranet or Extranet.

We then work with your Employees or Partners to find out how they use the tools you have provided.

Next, we identify the productivity enhancements your End Users would like to see — and, in the process, we work toward identifying and eliminating productivity roadblocks and defining new or expanded features that would further increase the tool's value and usefulness.

In all cases we work with you to ensure that "feature creep" is reined and that appropriate Change Management procedures are respected or put in place if needed.

Where To Begin

Let us know what is sitting in your Inbox or is jotted on your "To Do" list — we'll be happy to discuss how our services can help you achieve your goals.

 

 

Public:Private Sector Initiatives
and
Private Sector Industries and Vertical Markets

 [(What)]

and
[(_with_Whom)]

Banking and Corporate Finance

Client Services Sales Call Report Automation

SEC Rule 17f-5 (17 CFR §270.17f-5 - Custody of investment company assets outside the United States.) Compliance Guideline Print Production Management with Reference Guide published in five binders contained in a custom slipcase and sent to Bank Customers around the globe

And More

Civil and Criminal Law

Invited to and participated in the first-ever Identity Theft Summit hosted by then-California Governor Schwarzenegger and the California District Attorneys Association; Sacramento, March 2005

And More

Commercial Real Estate Development/Redevelopment Including Operational And Civil, Structural, And Occupational Safety Engineering Components

Grassroots Public Health & Safety™

Distressed Property Turnaround Of Both Local And Regional Anchor Retail, Mixed Use, And Residential Property In Severely Economically Distressed Regions; 2002 To Present, 2009 To 2013, 2015

Full Cross-Sectional Matrices Available; Please Reach Out For Additional Information Including Comprehensive Case Studies Focused On Addressing:
  • Legacy Built Environment/Building Stock
    • Building Construction, Fire, And Flood Code Compliance
    • Legacy Use/Grandfathering
    • Planning Process
    • Historic Preservation
    • And More
  • Entrenched Economically Distressed Community "Underground Economy" And Concomitant Systemic Issues Including
    • Addressing Rural Drug And Weapons Trafficking
    • Identification And Reporting Of Rural Clandestine Meth Production And "Grow" Labs
    • Addressing Rural Opioid Epidemic/Crisis
    • And More
  • Public Sector And Private Sector Programmatic Solution Sets Including Operational PACE[R] Sets Including
    • Full Forensics Crime Victim Advocacy
    • SLAPP Suit Mitigation
    • Public:Private Partnership And Community Outreach And Development Including Police-Community Partnerships
    • Economically Distressed Community Economic Development
    • CLE Partner Programs That Can Be 100% Self-Funding And Support Community Stabilization And Especially For Severely Economically Distressed Communities And In Particular Rural Counties With Issues That Include:
      • If legal professionals are "local enough," they may not have in-house the necessary highly specific Subject Matter Expertise and/or staffing and would require CLE and legal research/resource support;
      • If legal professionals have the expertise, they may be geographically far enough "away" that the expense of time and travel become prohibitive;
      • Compounding these, bad actors know how difficult it is to bring, for example, Article 78 proceedings and to enforce FOIL and they mock citizens in these efforts
    • Clear Metrics Free Press Advocacy And Activism Including Support Of Standards-Based Investigative Journalism And Local Reporting Efforts Including Evolving First Amendment Constitutional Protections With Continuing Education, Best Practices Training, And Ongoing Support
  • And More
Comprehensive Employee Assistance Programs (EAPs)

And More

National Night Out™ is a registered trademark of National Association of Town Watch; please visit NATW for more information.

Communications Technology; Computer and Mobile Device Hardware and Software Integration and Program Implementation

Including Full Scale ZeroBYOD™ Program Operational Programming

Consulting and Professional Services

Consumer Electronics

Education: K-12 and Higher Ed Tech Deployment

Including Program Development And Rollout With Teacher In-Service, "Train The Trainer" and "Guide On The Side" Programming

Event Planning

Including Team Operations And Logistics For Multi-city Road Shows and Nationwide Program Rollouts At Corporate And Industry Trade Conferences Hosted At Major Convention Centers, Corporate Meeting/Briefing Centers, And Public Sector Venues

Facilities Networking For Communications And Wireless/Multifactor Access Control For Corporate Commercial Real Estate And Event Venues

Responsible for military grade smartcard access systems for 24/7 operational facilities

Developed databases and was responsible for VIP and Guest ID badge production for site security and revenue protection for major industry events

Marketing & Sales Program Development, Campaigns, Systems, Training, And Operations

Not For Profit (501c3)

Occupational And Environmental Health & Safety Planning And Programming

Pharmaceuticals Manufacturing

MSDS
MSDS Update 2012:

OSHABrief: Hazard Communication Standard: Safety Data Sheets

OSHA.gov Publications OSHA3514
DSG BR-3514 2/2012

The Hazard Communication Standard (HCS) (29 CFR 1910.1200(g)), revised in 2012, requires that the chemical manufacturer, distributor, or importer provide Safety Data Sheets (SDSs) (formerly MSDSs or Material Safety Data Sheets) for each hazardous chemical to downstream users to communicate information on these hazards. The information contained in the SDS is largely the same as the MSDS, except now the SDSs are required to be presented in a consistent user-friendly, 16-section format. This brief provides guidance to help workers who handle hazardous chemicals to become familiar with the format and understand the contents of the SDSs.

The SDS includes information such as the properties of each chemical; the physical, health, and environmental health hazards; protective measures; and safety precautions for handling, storing, and transporting the chemical. The information contained in the SDS must be in English (although it may be in other languages as well). In addition, OSHA requires that SDS preparers provide specific minimum information as detailed in Appendix D of 29 CFR 1910.1200. The SDS preparers may also include additional information in various section(s).

Sections 1 through 8 contain general information about the chemical, identification, hazards, composition, safe handling practices, and emergency control measures (e.g., fire fighting). This information should be helpful to those that need to get the information quickly. Sections 9 through 11 and 16 contain other technical and scientific information, such as physical and chemical properties, stability and reactivity information, toxicological information, exposure control information, and other information including the date of preparation or last revision. The SDS must also state that no applicable information was found when the preparer does not find relevant information for any required element.

The SDS must also contain Sections 12 through 15, to be consistent with the UN Globally Harmonized System of Classification and Labeling of Chemicals (GHS), but OSHA will not enforce the content of these sections because they concern matters handled by other agencies.

A description of all 16 sections of the SDS, along with their contents, is presented at OSHA Publication 3514

Process And Operations Documentation

Professional and Membership Organizations (Industry And Vertical Market Specific)

Public Health & Safety

Please See Pharmaceuticals Manufacturing, Above

Also See Grassroots Public Health & Safety™ Under Commercial Real Estate Development/Redevelopment, Above

Publishing

Secondary Education (Grades 6-12) middle school and high school textbooks and technology

Higher Education academic and reference textbooks and technology

Space Systems Engineering

Technical Training

Traveled To More Than 50 Cities Throughout The U.S. And To Germany, Italy, Canada, And The Caribbean To Engage Workgroups, Deliver End-User Training And Conduct Program Rollouts; Notable Among These Were The Well Attended Technology Briefing Presented To More Than 400 Persons At The Anaheim Convention Center In Los Angeles (And Many Others With Much More On Its Way!)

 

Technical Services
Provided 1989 To Present

Select Project And Long-Term Contract
Private Sector Client Companies

  • Apple, Inc.
  • Apple/IBM/Motorola PowerPC Consortium
  • Citibank NA
  • Honeywell Space Systems Group
  • IBM Corporation
  • Microsoft Corporation
  • Prentice Hall Publishing
  • RSA Conference Moscone Center 2005
  • Schering-Plough Research Institute
  • Seton Hall University
  • Siemens Corporation
  • Sony
  • And Others

 

Reference Letter Excerpts

 
Citibank

"Christine's work here has shown her to be resourceful and innovative in her approach to meeting objectives....She has shown a strong ability to work through a project from start to finish, requiring only minimal supervision in between. The final project has always been delivered on-time, thoroughly complete, and incorporating new approaches in a meaningful way."

 
Prentice Hall

"...I would also like to commend you on the selection of Christine Maggio as the trainer for the Introduction portion. During the day and a half, she exhibited tremendous knowledge, enthusiasm, and patience for this project. Most impressive was her ability to talk 'with' the group, not down or to the group....She is no doubt a great benefit to those whom she trains."

 
Siemens

"Some of the qualities and skills [Christine] has shown include:

  • 'The ability to distill different, sometimes conflicting, operating company objectives to develop and deliver an effective solution

  • 'Presenting to the Steering Committee comprised of senior management from all of the Siemens U.S. companies to convey the value of intangibles offered by this project

  • 'Flexibility, patience, tolerance, a sense of humor; the ability to adapt to evolving organization and changing demands while maintaining her focus on the project objectives

'It has been a pleasure working with Christine on a complex project that will have important ramifications for our company.'"

 
Schering-Plough Research Institute

"[I] was given individual instruction and technical support by Christine on numerous occasions. Her knowledge made it possible to streamline data input and reporting....Christine's help in building the MSDS database has opened up many new opportunities for [our division] to meet the needs of pharmaceutical production personnel."

 
Sony

"We have found that Ms. Maggio has exceptional ability in working with us to understand our specific needs....She is exemplary in her willingness to make whatever effort is required....At all times she remains cheerful and positive despite difficult work and changing requests."

 

 

The shorter the ruler, the longer the line.
Dr Benoit Mandelbrot

 

 

FIELD NOTES


F I E L D  N O T E
200913.00137.00378

ON:

Distressed Turnaround/
Economic Development

Human Resources Actual Costs

Timeline:

c. 2009-2013

CONTEXT:

Incident during 1.0 Turnaround phase addressing serious turnaround "cleanup" issues, a process that was ultimately successful but which along the way required significant specific effort

NOTES:

Over the prior 10 years the same business in the same location under three separate operators went out of business three times but not only did "1.0" turn around, it also grew more than 250% without slashing prices, without aggressive marketing, without major capital investments in facility/equipment --- all accomplished by focusing on operations and operational issues --- through which process one night associates of a disgruntled former employee came into the business facility and in apparent retaliation did significant damage to the business facilities including kicking in sheet rock and tearing a sink/counter from the wall.

GOES-TO:

  • Opportunity Cost Drilldown and Rollup™
  • Real Viability Analysis™
  • Succeeded-*And*-Failed Root Cause Analysis™ with highlights contributing toward forward-looking actions including ReForm Justification And Modeling™
  • More

TAKEAWAY POINTS:

The "really real" business operating model (our R.R.B.O.M.™) must reflect not only the generally accepted, established, reasonable Costs Of Doing Business (facilities, equipment, utilities, payroll, insurances, regulatory compliance, etc.) but also:

(A) The actual overhead costs of addressing the actual operating dynamics and critically importantly particularly in severely economically distressed areas burdened with concomitant issues;

and

(B) Attempting to accomplish business turnaround and growth and possibly also wider scale economic development in places that suffer these dynamics with long-established intractable economic development challenges can be extremely resource intensive across all resource categories (Time, Talent/Labor, Capital);

and

(C) Challenges will only worsen if not embraced and then initially addressed swiftly and directly and then over time maintained actively and enthusiastically for the life of the entity in the affected operating environment

  


  

F I E L D  N O T E
200709.00137.00223

ON:

Public And Private Sector Programmatic Solution Sets Including Operational PACE[R] Sets

GOES TO:

Clear Metrics Free Press Advocacy And Activism; Standards-Based Investigative Journalism and Local Reporting Efforts Including Evolving First Amendment Constitutional Protections With Continuing Education, Best Practies Training, and Ongoing Support

NOTES:

Our mounting a multi-session FOIL and Open Meetings training led to standing room only attendance for events held at a regional combined middle and high school media center, a sizeable venue, and the feedback from attendees was extremely positive with also Paper Of Record front page coverage including full color photos from the event. All excellent!

However ...

The event planners subsequently suffered severe retaliation.

TAKEAWAY:

It is critical that both professional and citizen reporters along with those who engage in advocacy and activism in support of these lawful activities not only benefit from but if in fact required then be able to depend upon ongoing technical and other support including defensive action against SLAPP suits and more.

 

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